FAQs

 

1. How long does it take to receive my order?

 

We take approximately 3–5 working days to prepare and ship your order. Once dispatched, delivery usually takes 2–6 working days, depending on your location and the courier service.

2. Do you offer express shipping?

 

Yes, we do offer Express Shipping upon prior request. If you need your order sooner, kindly message us on our social media platforms or email us at info@labelsaorsa.com or saorsaaofficial@gmail.com 

 

3. Can I customize the outfits?

 

Yes, we offer customization! Sleeve & length changes are complimentary. However, for other customizations like color or additional design changes, a customization charge applies. Please DM us or reach out on social media for further details.

 

4. Are all pieces made to order?

 

Not all pieces are not made to order. However, in cases where stock is low, it may take us 3–4 working days to recreate your piece. We always aim to dispatch as early as possible.

 

5. Do you accept returns or exchanges?

 

We do not accept returns. However, exchanges are available in cases of size issues, fitting concerns, or manufacturing defects. Exchanges are only applicable for the same item.

 

6. What if I need a different size after receiving my order?

We understand the importance of a perfect fit. That’s why we offer size exchanges to ensure you feel confident and comfortable in your chosen outfit.

 

 

7. How do I place an order?

You can place your order directly through our official website. If you’re facing any issues, feel free to DM us on Instagram — we’re happy to assist!

8. Can I order through Instagram or WhatsApp?

Yes, we accept orders via Instagram DMs or WhatsApp. Just reach out to us on our social platforms to get started.

9. Are the outfits true to color as shown in photos?

 

Yes, all our pieces are true to color as depicted in the product images. There might be a slight variation due to lighting, but we ensure accuracy in what we showcase.

 

10. Do you ship internationally?

Yes, we ship worldwide! For international orders, please contact us before placing your order to confirm shipping charges and logistics.

 

11. Is Cash on Delivery (COD) available?

Yes, COD is available for domestic orders at an additional charge of ₹250. Please note that COD orders are shipped only after confirmation.

 

12. What payment methods do you accept?

 

All major online payment methods are accepted through our website, ensuring secure and smooth transactions.

 

13. Is there an additional charge for custom orders?

 

Yes, customizations beyond standard sleeve or length alterations are charged starting from ₹1500, depending on the complexity.

14. How do I care for the garments?

 

Care instructions are included with each order in the form of a care chart and are also available in the product description section on our website.

15. Where are your clothes made?

 

All our garments are thoughtfully designed and exclusively handcrafted in our own studio. We ensure meticulous attention to detail and finish in every piece.

16. Is your brand sustainable and ethically produced?

 

Absolutely. SAORSA is committed to ethical practices — we provide a healthy, safe, and timely-paid work environment for our artisans. We avoid fabric waste by producing in small batches and restocking based on demand.